TERMS, CONDITIONS & POLICIES
When working with I DO, we consider the process a two-way street. We don’t speak “to” you, we talk “with” you. In order to have a healthy and enjoyable relationship when working together, and to help us maintain our proficient and seamless service, please respect the following policies, terms and conditions.
ARTWORK. All artwork is copyright of I DO INVITATIONS and reproduction by any other source is prohibited. I DO INVITATIONS will take reasonable precautions to safeguard original or other materials provided by the customer. However, we will not be liable for any damage to or loss of any material provided by the customer, including, but not limited to, artwork and photographs, unless such loss or damage results from I DO INVITATIONS willful neglect or gross negligence. I DO INVITATIONS will return supplied original art to the customer.
PROOFS. Three PDF proofs by email are included in the price of your invitations. Each additional proof will be provided for $50.
TEXT. We kindly request that all text for your order is sent to us by email. This protects against typos and misspellings. If you have specific wording and line breaks, please be sure that you've entered it exactly as you'd like for it to appear in the design. When compiling your guest names and addresses for a mailing, please make sure there are no abbreviations (i.e. Street, Apartment, City and State) If text is not sent by email there will be a $25 charge and $75 charge for editing guest address lists.
COMMUNICATION. It's important to keep the communication lines open and sometimes a lot can be resolved with a quick phone call. However, please make sure to submit all revisions clearly via email.
COLOR. We make every effort to ensure quality and consistency of your color selection. However, please keep in mind that color produced using different printing techniques can register differently as well as when it is applied to various colored papers. Please note, with specialty printing techniques such as letterpress, colors can vary as much as 5% which is what gives your ensemble charm. For this reason, returns cannot be accepted for reasons of color. If color is crucial we recommend a press proof for your approval at an additional $100.00.
PRESS PROOFS. For any reason, if requested, press proofs will be provided, at an additional charge of $100.00.
PAPER. Some papers used in our designs are specialty or handmade, and are often subject to variations in color, weight and pattern from lot to lot and contribute to the uniqueness of each design and item.
FINAL APPROVAL. The client is responsible for all spelling and grammar. I DO INVITATIONS is not responsible for final proofreading nor for foreign language accuracy. Sign-off on the final proof serves as confirmation to I DO INVITATIONS that all items have been closely proofread. Please email your sign-offs in order to put artwork into print production. If an error is discovered after approval has been given, any reworking of proofs or reprinting will be completed at the client’s expense.
PAYMENT POLICY. A non-refundable 50% deposit is required before any design work can proceed. Balance must be paid in full prior to shipment or receipt of order. Please make all checks payable to Sue Coe Designs, Inc. We accept credit card payments at a 3% surcharge. I DO INVITATIONS reserves the right to suspend work if invoice payments are not received within a reasonable period of time from invoice date.
TAX. All orders delivered or shipped to a New York address will incur a 8.875% sales tax charge.
TERMINATION, CANCELLATIONS & RETURNS. The 50% deposit is a retainer and is non-refundable. In the event of cancellation of this contract or cancellation or termination of the event at any time, I DO INVITATIONS By Sue Coe Designs, Inc. will retain any initial payments made by the Client and the Client will pay an additional cancellation fee that will include full payment for all work completed, expenses incurred and hours expended. The cancellation fee will be based on the prices outlined in this contract. If an order is not placed, all designs and/or proofs are the property of I DO INVITATIONS and must be returned. When an order is placed, unselected designs must also be returned. Because we provide a service and high quality product, returns are not accepted for orders that have been approved by the client.
TURNAROUND. After receipt of your order, 50% deposit and text we will email a proof within usually within 5-10 business days (for custom orders refer to your specified timeline). In order to meet deadlines, all projects assume that the customer will provide equal, timely and reasonable edits approvals throughout the project (via email). Upon approval and sign-offs of final art (via email), signature orders will be ready to ship in 3-4 weeks and custom orders usually 5-7 weeks.
RUSH ORDERS. If your behind in your list of “things-to-do”, we offer rush service! With rush service we will send you a PDF proof in 3 business days. Then to receive your invitation packages 1 week (5 working days) earlier than regular turn-around our rush service is at 50% upcharge of your total order.
SHIPPING AND DELIVERY When an order is completed, i do invitations will ship FedEx Ground to the address you’ve provided unless indicated otherwise requested, in writing, by the customer. No C.O.D.s. Note: I DO INVITATIONS is not responsible for missing or damaged goods following receipt of merchandise or upon any mailings via USPS. If any messenger service is required it will be charged as an out-of-pocket expense.